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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP sales and support resources - HP Planet Partners recycling program |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
| HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
HP Selling HP Supplies 2020 Sample Questions:
1. Match the printing supplies term on the left with its definition on the right.
2. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Non-HP cartridges (ail prematurely 70% of the time.
B) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
C) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
3. What are three technology Innovations of HP Jetlntelligence? (Select three.)
A) Pigment-based Ink
B) Auto-Seal Removal
C) Page Maximlzer
D) Print Gauge
E) ColorLok
F) instant ink
4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Customer Delivery Inspection (COI)
B) Product Security Response Team (PSRT)
C) Anti-Counterfeiting and Fraud (ACF)
D) Compliance and Risk Management (CoRM)
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: B,C,D | Question # 4 Answer: C |


