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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP sales and support resources - HP Planet Partners recycling program |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
| HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies |
HP Selling HP Supplies 2020 Sample Questions:
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
- A. Non-HP cartridges (ail prematurely 70% of the time.
- B. Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
- C. Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
- D. Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
Correct Answer: D 🗳️
What are three technology Innovations of HP Jetlntelligence? (Select three.)
- A. Pigment-based Ink
- B. Auto-Seal Removal
- C. Page Maximlzer
- D. Print Gauge
- E. ColorLok
- F. instant ink
Correct Answer: B,C,D 🗳️
Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
- A. Customer Delivery Inspection (COI)
- B. Product Security Response Team (PSRT)
- C. Anti-Counterfeiting and Fraud (ACF)
- D. Compliance and Risk Management (CoRM)
Correct Answer: C 🗳️
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