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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Registration and Delivery | - HP Channel Services Network (CSN) registration - HP Care Pack attachment rules |
| HP Lifecycle Services Overview | - HP Set Up Services - HP Fix Services - HP Optimize Services - HP Protect Services - HP Renew Services - HP Collaborate Services |
| Sales Skills and Positioning | - Demonstrating value to clients - Qualifying customer needs - Positioning HP Lifecycle Services - Building and presenting the business case |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
A) HP presentation materials at HP Sales Central
B) Al-based insights on the customer's industry available from HP TechPulse
C) The Value Management Office tool at ecosystems.US
D) A virtual reality (VR) environmental demo
2. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
A) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
B) A current trend has shown that employees will stay with an environmentally responsible company long-term
C) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
D) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
3. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP Deinstallation Services
B) HP Active Care
C) HP Defective Media Retention
D) HP Wolf Protect and Trace
E) HP pc BIOS Asset Tagging service
4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: B,D | Question # 4 Answer: C |


