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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking & Infrastructure | 15% | - IT infrastructure management - Network types, protocols, and architecture - Cloud computing and virtualization |
| Data Management & Databases | 15% | - Data integrity, security, and governance - Database models and design - SQL and data querying |
| Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - Design, implementation, and maintenance - SDLC phases and models |
| IT Security & Risk Management | 15% | - Security principles: confidentiality, integrity, availability - Risk assessment and mitigation - Threats, vulnerabilities, and controls |
| IT Governance, Strategy & Ethics | 15% | - IT alignment with business goals - IT service management and ITIL basics - Compliance, policies, and ethics |
| IT Fundamentals & Concepts | 20% | - Role of IT in business - Data, information, and knowledge management - Information systems types and components |
WGU Information Technology Management QGC1 Sample Questions:
What is an advantage of virtualization?
- A. Allows for greater workload stagnation
- B. Restricts the availability of resources
- C. Reduces the cost of ownership and makes IT simpler to manage
- D. Increases reliance on manual operations
Correct Answer: C 🗳️
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What is the purpose of procurement management in a project?
- A. To obtain goods and services from external providers
- B. To evaluate internal team workloads and capacity
- C. To manage internal teams and physical resources
- D. To control project communications with stakeholders
Correct Answer: A 🗳️
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Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
- A. Managing team training certifications
- B. Tracking customer order delivery satisfaction
- C. Forecasting retail demand patterns
- D. Organizing production schedules
Correct Answer: D 🗳️
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What is a customer relationship management (CRM) system used for?
- A. To provide fundamental decision-making support.
- B. To increase customer loyalty and retention and increase an organization's profitability.
- C. To improve supplier and customer relations and increase revenues.
- D. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
Correct Answer: B 🗳️
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How can a chief information officer (CIO) become a transformational leader?
- A. By prioritizing operational stability and change
- B. By overseeing non-technical business functions
- C. By driving innovation and business growth
- D. By focusing on maintaining existing systems
Correct Answer: C 🗳️
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