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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which formula would compute process velocity?
A) Time a resource is used / time a resource is available
B) Output / input
C) Throughput time / value-added time
D) Actual output / standard output
2. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A) Hire and train new full-time employees
B) Subcontract a portion of production capacity
C) Hire temporary workers
D) Build new production facilities
3. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
A) ISO 9001 standards
B) Customer relationship management (CRM)
C) Lean systems
D) Enterprise resource planning (ERP)
4. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
A) It negatively affects subcontracting.
B) It negatively affects hiring and firing.
C) It is more risky.
D) It is time consuming.
5. How does inventory management differ for manufacturing organizations compared to service organizations?
A) Service organizations must maintain work-in-progress types of inventory.
B) Service organizations are concerned with managing idle time due to material and component shortages.
C) Manufacturing organizations must maintain tangible inventory.
D) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |


