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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Environment and Outcomes | 10% | - Stress Management and Well-being - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion |
| Organizational Structure and Culture | 15% | - Organizational Change and Innovation - Organizational Culture and Socialization - Organizational Design and Structure Types |
| Individual Behavior and Processes | 25% | - Motivation Theories and Applications - Personality, Perception, and Values - Decision Making and Problem Solving - Emotions, Attitudes, and Job Satisfaction |
| Leadership Concepts and Practices | 25% | - Power, Influence, and Politics - Contingency and Situational Leadership - Leadership Traits, Behaviors, and Styles - Ethical Leadership and Trust |
| Team and Group Dynamics | 25% | - Group Development and Types of Teams - Conflict Management and Negotiation - Communication Processes and Barriers - Team Roles, Norms, and Cohesion |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.
Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
A) Equity theory
B) Inequity theory
C) Perceptual fairness theory
D) Perception theory
2. When might an organization's strongly-entrenched culture be a liability?
Select one.
A) When core values are shared by members of a specific department
B) When top management is guiding the cultural development
C) When the shared values of an organization are in agreement
D) When an organization's environment is undergoing rapid change
3. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.
A) Competitive teams
B) Quality teams
C) Virtual teams
D) Self-managed teams
4. Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer
A) Quality teams
B) Virtual teams
C) Cross-functional teams
D) Self-managed teams
5. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer
A) Problem solving
B) Altering the structural variables
C) Authoritative command
D) Altering the human variable
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |


