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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements & Selling Scenarios | - Sales positioning strategies
|
| Topic 2: HP Supplies Programs & Services | - HP contractual and partner programs
|
| Topic 3: HP Printing & Supplies Portfolio Knowledge | - HP supplies categories (ink, toner, hardware consumables)
|
HP Selling HP Supplies 2019 Sample Questions:
Question 1
What are compelling business opportunities for selling original HP and genuine Samsung supplies? (Select three.)
A. consistent product performance in quality and reliability
B. lowest pricing when compared to non-HP/Samsung supplies
C. great profit from original HP and genuine Samsung supplies
D. effective distribution due to HP's small portfolio
E. a high financial kickback when cartridges are returned through the Planet Partner program
F. more satisfied and loyal customers
Question 2
You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?
A. print gauge technology
B. ColorSphere 3 and precision black toner
C. anti-fraud technology
D. page maximizer
Question 3
Why should you choose original HP cartridges?
A. They are designed to provide high-quality print output, every time, from the cartridge design to its disposal.
B. You receive additional benefits of joining the HP ink program, including prize draws every month.
C. Using non-original HP cartridges voids the warranty.
D. They are the lowest priced cartridges for printing marketing documents due to the vibrant colors associated with this type of printing.
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: A | Question 3 Answer: B |
