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Cisco 500-051 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Multimedia | 15% | - Integration with CUCM and other Cisco solutions - SSO and security integration - Database and web service integration - Email and chat channel configuration |
| Topic 2: UCCX Architecture and Deployment | 25% | - High availability and redundancy - System components and architecture - Installation and upgrade procedures - Licensing and capacity planning |
| Topic 3: Configuration and Administration | 30% | - Agent and supervisor management - Cisco Finesse desktop configuration - Queues, skills, and resource groups - Call control and dial plan integration |
| Topic 4: Maintenance, Troubleshooting and Reporting | 10% | - Monitoring and alarm configuration - Backup and restore procedures - Troubleshooting common issues - Reporting and analytics |
| Topic 5: Scripting and Routing | 20% | - Cisco Editor Express usage - Contact routing strategies - Variable management and logic control - Error handling and exception management |
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