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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
| Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.
- A. False
- B. True
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
- A. Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
- B. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
- C. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
- D. Provides reporting and analytic tools to track caller behavior for continuous improvement.
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When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)
- A. Avaya Contact Center Solutions
- B. Avaya IP Office
- C. Avaya Security
- D. Avaya Networking
Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?
- A. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
- B. Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
- C. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.
- A. 100
- B. 50
- C. 30
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