Peoplecert ITIL Foundation (Version 5) - ITILFNDv5 certification

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following BEST describes an operating model?

A) A recommendation that guides an organization's actions and decisions in all circumstances
B) A set of rules that ensures consistent decision-making and accountability within the organization
C) A set of organizational resources designed for performing specific work or achieving a particular objective
D) A conceptual and visual representation of how an organization co-creates value with its customers

2. Which lifecycle activity is focused on creating prototypes and specifications?

A) Support
B) Deliver
C) Design
D) Transition

3. Which term is used to describe removing something that could have an effect on a service?

A) An IT asset
B) An incident
C) A change
D) A problem

4. Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

A) Customer satisfaction score after service delivery
B) Quality of the product solutions
C) Percentage of service requests fulfilled on first contact
D) Number of incidents resolved within agreed targets

5. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Engage
C) Improve
D) Plan

Solutions: