EXIN ITIL Foundation - ITIL-F certification

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Capacity management
B) Availability management
C) Service catalogue management
D) Service portfolio management

2. Which is an objective of the service design lifecycle stage?

A) To create and maintain a portfolio of quantified services
B) To embed continual service improvement (CSI) in all service design activities
C) To monitor service level targets as agreed in service level agreements
D) To ensure that all service design activities use the minimum amount of resources

3. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Defines which software should be installed on a particular piece of hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Describes the topography of the hardware

4. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) Continual service improvement (CSI) approach
B) RACI model
C) The Deming Cycle
D) Incident model

5. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change authority
C) Emergency change advisory board
D) Urgent change board

Solutions: