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EXIN ITIL Foundation (V4) Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

A) 1, 2 and 4 only
B) 1, 3 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 3 only

2. Which describes the utility of a service?

A) A service that is fit for use
B) A service that increases constraints on the consumer
C) A service that meets its service level targets
D) A service that supports the performance of the consumer

3. Which of the following is the MOST important for effective incident management?

A) Automated pipelines
B) A variety of access channels
C) Collaboration tools and techniques
D) Balanced scorecard review

4. Which statement about the steps to fulfill a service request is CORRECT?

A) They should be complex and detailed
B) They should be well-known and proven
C) They should include incident handling
D) They should be brief and simple

5. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) Service relationship management
B) The service value system
C) Service consumption
D) The release management' practice

Solutions: