ITIL-Foundation Deutsch dumps materials - exam dumps for ITIL-Foundation Deutsch: ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)

ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) - ITIL-Foundation Deutsch certification

Exam Code: ITIL-Foundation-Deutsch

Exam Name: ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)

Updated: Aug 09, 2026

Q & A: 325 Questions and Answers

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About ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) - ITIL-Foundation Deutsch exam dumps

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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices29%- General Management Practices
  • 1. Continual Improvement
  • 2. Relationship Management
  • 3. Supplier Management
  • 4. Information Security Management
- Service Management Practices
  • 1. Service Request Management
  • 2. Service Desk
  • 3. Service Level Management
  • 4. Problem Management
  • 5. Change Enablement
  • 6. Incident Management
  • 7. Monitoring and Event Management
Topic 2: The Service Value Chain17%- Value Chain Activities
  • 1. Obtain/Build
  • 2. Deliver and Support
  • 3. Plan
  • 4. Improve
  • 5. Design and Transition
  • 6. Engage
Topic 3: Key Concepts of Service Management10%- Service Management Concepts
  • 1. Organizations, Service Providers and Consumers
  • 2. Value and Value Co-creation
  • 3. Products and Services
  • 4. Service Relationships
Topic 4: The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Value Streams and Processes
  • 2. Information and Technology
  • 3. Partners and Suppliers
  • 4. Organizations and People
Topic 5: The ITIL Service Value System15%- Service Value System Components
  • 1. Continual Improvement
  • 2. Practices
  • 3. Guiding Principles
  • 4. Governance
  • 5. Service Value Chain
Topic 6: The ITIL Guiding Principles14%- Guiding Principles
  • 1. Collaborate and Promote Visibility
  • 2. Keep It Simple and Practical
  • 3. Think and Work Holistically
  • 4. Focus on Value
  • 5. Optimize and Automate
  • 6. Progress Iteratively with Feedback
  • 7. Start Where You Are

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