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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Integration and Advanced Features | - CRM and database integration
|
| Installation and Configuration | - System installation procedures
|
| Operations and Maintenance | - System monitoring and management
|
| System Architecture and Components | - Avaya Proactive Contact architecture overview
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which three are required for license server setup? (Choose three.)
- A. JBOSS
- B. Tomcat
- C. The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
- D. The license file installed on each Avaya Proactive Contact (APC.system in a pod.
- E. WebLM Installation
Correct Answer: B,C,E 🗳️
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Retain recall configuration data set on account on consecutive day's download.
- B. Copy missing records from the prior day's calling list to the newly downloaded calling list.
- C. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
- D. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
- E. Mark duplicate records as unable to be called.
Correct Answer: A,D 🗳️
A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)
- A. The HDSC system is not running.
- B. The dccserver is not running.
- C. The logger is not running.
- D. The service monitor is not running.
- E. The data pump is not running.
Correct Answer: A,E 🗳️
A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?
- A. script label to use for making call
- B. record selection file name
- C. agent key definition file name
- D. outbound Screen
Correct Answer: C 🗳️
Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
- A. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
- B. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
- C. This feature should be set to four (4) for UK due to OFCOM regulations.
- D. A value of 0 turns off the feature.
- E. This feature should be set to one (1) for UK due to OFCOM regulations.
Correct Answer: A,D 🗳️
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