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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Customer interaction handling
|
| Topic 2: Field Service and Dispatch | - Field service operations
|
| Topic 3: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 4: Knowledge Management | - Knowledge articles
|
| Topic 5: Integrations and Extensions | - Integration capabilities
|
| Topic 6: Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which two are true characteristics about the lifecycle of a service request?
- A. Users can reopen a service request when the status is set to "Closed".
- B. "Customer working" is one of the five seeded status types.
- C. "Closed" status is set by an automatic job after a specified number of days.
- D. If required, users can manually set the "Closed" status for a service request.
- E. Users can reopen a service request when the status is set to "Resolved".
Correct Answer: C,E 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- D. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
Correct Answer: A 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You will be required to code any new workflow actions in Groovy.
- B. You can send an e-mail notification to specified recipients.
- C. You can modify the workflow to update field values within the SR object.
- D. You can define the workflow to run when certain fields of the SR object are changed.
- E. You must make the changes using the Page Composer tool.
- F. You can generate tasks for the SR object from the workflow.
Correct Answer: B,C,D,F 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. system administrator approval
- B. a single "publish" action to complete the task
- C. nothing (DCS applications are always available to all users.)
- D. moving the application to Staging and subsequently to Production status
Correct Answer: C,D 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. Entitlement rules are not valid for the service request.
- B. The Starts When criteria of the milestones is not True.
- C. The scheduled process has not been set up.
- D. No default coverages are set up.
Correct Answer: B,C,D 🗳️
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