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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Session Border Controller and SIP security concepts - Core platform components and architecture |
| Topic 2: Data Backup, Restoration, and System Upgrades | - Upgrade planning and execution - Backup strategies and procedures - System restoration and recovery processes |
| Topic 3: System Status, Troubleshooting, and Alarm Management | - System Monitor and debug tools - System Status Application monitoring - ISDN/PRI troubleshooting and alarm handling - VoIP troubleshooting (latency, jitter, lag) |
| Topic 4: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage - SIP line behavior and en bloc dialing |
| Topic 5: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which configuration areas must be set up by all VoIP device users, agents, and hot desking users?
A) Mobility
B) Extension
C) Telephony-Supervisor Settings
D) Services
E) User Rights
2. Which application is used to upgrade Avaya IP Office™ Server Edition?
A) System status
B) Manager
C) Web Manager
D) Linux command line
3. A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.
What should you do to determine the cause of the delay?
A) Use Wireshark packet analyzer.
B) Analyze VoIP settings of IP telephones.
C) Debug view.
D) Utilize SSA (System Status Application).
E) Enable monitoring of RTCP (Real-Time Transport Control Protocol).
4. Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)
A) It can be upgraded to the Select version.
B) It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.
C) It requires a primary and secondary server.
D) It is a software-based solution.
E) It can be expanded to support 2.000 users in non-Select.
5. By which method are alarm notifications sent to an Avaya IP Office™ support engineer?
A) TFTP
B) System Monitor
C) SMTP
D) SSA
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: A,E | Question # 4 Answer: A,D,E | Question # 5 Answer: C |
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