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Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Customer Engagement Platforms | - Avaya Oceana concepts - Omni-channel routing and interaction handling |
| Customer Engagement Solutions Overview | - Avaya engagement portfolio fundamentals - Contact center architecture and components - Omni-channel customer engagement concepts |
| Solution Design Principles | - Requirements gathering and analysis - Scalability and resilience design considerations - High-level and low-level solution design |
| Implementation and Integration | - Integration with contact center systems - Deployment models (on-premise / cloud / hybrid) |
| Operations and Optimization | - Performance monitoring and reporting - Customer experience optimization strategies |
