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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities |
| SAP Commerce Cloud | - Product content and catalog management - Storefront and personalization concepts - Extension and integration mechanisms |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
A) Validate
B) Get
C) Create
D) Close
2. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A) To enhance the profile's visual appeal for end users.
B) To support both high-confidence and low-confidence data use cases within different business applications.
C) To reduce storage and operational costs by duplicating key customer data in both views.
D) To maintain different views using weaker and stronger identifiers respectively.
3. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Types
B) Catalogs
C) Folders
D) Categories
4. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
B) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
C) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
D) Manual: The processing purpose is manually added to the customer profile by an administrator.
5. Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A) Channel Updates
B) Tactics
C) Interactions
D) Automation Center
E) Contact
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: B,C,D |
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