Avaya Contact Center Control Manager Implementation and Maintenance - 3302 certification

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) MSSQL Express Versions cannot be used.
B) The database can be Microsoft SQL (MSSQL) or Sybase.
C) The database must be MSSQL 2008.
D) SQL authentication must be activated for the database.
E) Windows Database authentication can be used.

2. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administratordid not assign a schedule to the job.
C) The administrator did notcreate a task for the job.
D) The administrator did not check 'enabled' for the scheduledjob.

3. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) The LDAP Port must be 636.
B) The ACCCM server must be a member of the domain or a trusted domain.
C) Provisioning servermust run with Administrative Domain Account.
D) Windows servermustbe 2008 R2 64-bit.

4. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
B) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
C) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D) Rerun the Installation and select the option to install the license file.
E) Copy the file to the C:\Wlndows\systom32directory.

5. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) XML request is sent from the web to ACCCM Provisioning
B) SSH connection
C) Login to CM.
D) Add profile in CM.

Solutions: