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Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Alarm and log analysis - System monitoring and health checks - MWI, messaging, and call quality troubleshooting - Failover, survivability, and fallback procedures |
| Topic 2: System Administration and Configuration | 25% | - Endpoint and station setup - CM Messaging mailbox and user provisioning - System parameters and feature configuration - Call routing, coverage, and call handling |
| Topic 3: Installation and Initial Configuration | 25% | - Server and media gateway integration - CM Messaging R6.0 deployment and setup - License file installation and validation - Avaya Aura Communication Manager R6.0 installation |
| Topic 4: Integration and Protocols | 20% | - Trunk configuration and shuffling/hairpining - Network and security configuration - SIP, H.323, DCP protocols configuration - Integration with Session Manager and System Manager |
| Topic 5: Features and Applications | 10% | - Messaging features and administration - Advanced communication features - Capacity and performance management |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. In the navigation pane, what are the steps to create a test mailbox on the Communication manager messaging 6.0 Application?
A) Select Forms control, and then at the command line run then add subscribe command.
B) Select messaging administration, then Subscribe Management, and then click Add or
edit.
C) Select messaging administration, the click new.
D) Select messaging administration, Select messaging administration, and then click add.
2. Through which protocols can integration of communication manager messaging application
6.0 with communication manager occur? (Choose two)
A) H.323/Q. Sig protocol
B) SSP protocol
C) RTP protocol
D) SIP protocol
3. Which statement describes the action to assure the CM_Simplex Template was installed correctly?
A) From browser logged into Systen Management Console, verify cm and utility_Server appear and application state is running.
B) From a browser using the communication Manager IP address, successfullylog into the communication manager system management interface (SMI)
C) When monitoring the template installation workflow status, verify the message, "Wizard completely successfully" displays.
D) From a browser logged into communication manager, select administration > server( maintenance)> server>process status, click on view and verify communicaMgr appears.
4. A technician is planning to support to upgrade an Avaya communication Manager system to release 6.0 from Release 5.2
Which two tasks must be performed during the upgrade procedure? (Choose two)
A) The survivable remote servers must be upgraded by Release 6.0
B) The survivable Remote servers can stay at Release 5.2
C) The S8700-series servers must be displayed by S8800 servers.
D) All G350 gateways must replaced by S8800 servers.
5. Which two statements describe the new procedures that a customer can use to directly and permanently turn ON or OFF licensed features in CM 6.0? (Choose two)
A) Customers can turn features ON or OFF using the system management interface features administration page.
B) Customers can PDLS directly to turn futures ON or OFF and then download and install a new license file with the updated features.
C) Customers can turn features ON or OFF using the change system parameters customer-options command on the system access terminal (SAT).
D) Customers can turn features ON or OFF using the WebLM server and the system platform management Console
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: B,D |


