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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - Integration with Avaya Aura platform - System architecture and core components overview |
| Topic 2: Integration and Deployment | - Integration with SIP, IVR, and external systems - Deployment best practices - Backup and recovery procedures |
| Topic 3: System Administration and Maintenance | - System monitoring and troubleshooting - Logging, reporting, and performance tuning - User, role, and security management |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Avaya Media Servers (AMS)
- B. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
- C. Application servers (AS)
- D. Media Processing Server (MPS)
- E. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
- A. Experience Portal Manager (EPM)
- B. Media Processing Platform (MPP)
- C. Avaya Media Servers (AMS)
- D. Private Brain Exchange (PBX) servers
- E. Application Enablement Services (AES)
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
- A. Administration
- B. ICR Administrator
- C. Operations
- D. Web Services
- E. Maintenance
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
- A. the Email Connections and the Maximum Outbound Ports
- B. the SMS and Email Connections
- C. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
- D. the Maximum Outbound Ports
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
- A. The Tomcat Administration Screen
- B. The AAEP Web administration POM menu
- C. The command line interface (CLI)
- D. The graphical user interface (GUI)
- E. The Remote Desktop
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