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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
- A. One-X Agent
- B. Voice and Multimedia Contact Server with Avaya Media Server
- C. Voice Contact Server only
- D. Multimedia Contact Server only
- E. Voice and Multimedia Contact Server without Avaya Media Server
Correct Answer: B,C,E 🗳️
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya IX™ Workspaces
- C. Avaya IX™ Workforce Engagement
- D. Avaya Control Manager
Correct Answer: A 🗳️
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Quality Monitoring package
- B. Automated Quality Monitoring package
- C. Workforce Management package
- D. Workforce Optimization package
Correct Answer: A 🗳️
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
- A. Geographic Node
- B. Instant Message
- C. Agent Greeting
- D. Resilience
Correct Answer: A 🗳️
AACC interoperates with which two different Avaya applications? (Choose two.)
- A. Proactive Outreach Manager
- B. Avaya Work Force Optimization Select
- C. Interaction Center
- D. Call Back Automated
Correct Answer: A,D 🗳️
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