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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit wants to record which services are provided to families. The nonprofit just installed the Program Management Module.
How should the consultant configure the Program Management Module?

A) Create a Program Cohort record for each family and select the Program on the record.
B) Create a Program Engagement record and select each family's Household Account.
C) Create a Program Cohort record for each family and select the cohort on the Program Engagement record.
D) Create a Program Engagement record and select the head of each family's household for the Contact.

2. A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data.
What should the consultant recommend?

A) Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign.
B) Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations.
C) Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities.
D) Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes.

3. A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?

A) Create reports with bucketing and filters.
B) Create a custom object for year and a custom object for project to track.
C) Create a process that populates custom fields for each year and project on Opportunities.
D) Create a Campaign hierarchy for project and year.

4. A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers

A) Configure Marketing Cloud to send advocacy messages from the supporters.
B) Use an online advocacy platform from the AppExchange that syncs to Salesforce.
C) Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.
D) Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.

5. A nonprofit organization has a large volume of donation and payment data that it wants to migrate to its NPSP org. Which two large volume data considerations should the consultant discuss with the nonprofit organization? Choose 2 answers

A) Code coverage
B) API call limits
C) Data skew
D) Data storage limits

Solutions: