Peoplecert ITILFNDv5 : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Engage
C) Improve
D) Plan

2. How does the 'information and technology' dimension support effective product and service management?

A) By managing relationships with external suppliers
B) By enabling the use of data, information, and technology required to deliver services
C) By defining workflows and activities required for product development
D) By defining organizational roles and responsibilities needed for product development

3. How do value chain activities support an organization's purpose?

A) By documenting all the regulatory requirements
B) By translating the organization's purpose into activities that create value
C) By prescribing specific tools and technologies for service management
D) By defining the organization's governance and compliance framework

4. How does 'access to resources' support value co-creation in a service interaction?

A) By limiting resource use to internal teams
B) By transferring responsibility for resources to consumers
C) By allowing consumers to use provider resources
D) By replacing service actions with automation

5. Which governance activity is focused on ensuring adherence with policies and strategic direction?

A) Monitor
B) Discover
C) Direct
D) Evaluate

Solutions: