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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Continual Service Improvement - Service Transition - Service Design - Service Strategy - Service Operation |
| Topic 2: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Topic 3: Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Was ist die BESTE Beschreibung eines größeren Vorfalls?
A) Ein Vorfall mit hoher Priorität oder hoher Auswirkung auf das Geschäft
B) Ein Vorfall, der von einem Senior Manager protokolliert wurde
C) Ein Vorfall, dessen Lösung eine große Anzahl von Personen erfordert
D) Ein Vorfall, der so komplex ist, dass eine Ursachenanalyse erforderlich ist, bevor eine Problemumgehung gefunden werden kann.
2. Welche Rolle würden Sie MOST voraussichtlich bei der Verwaltung der zugrunde liegenden Verträge spielen?
A) Service Catalog Manager
B) Prozessmanager
C) Lieferantenmanager
D) IT-Designer / Architekt
3. Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?
A) Verfügbarkeitsmanagement
B) Finanzverwaltung
C) Service Level Management
D) Nachfragemanagement
4. Welche der folgenden Aussagen zur Kommunikation im Servicebetrieb sind RICHTIG?
1. Jede Kommunikation muss einen beabsichtigten Zweck oder eine daraus resultierende Handlung haben
2. Kommunikation sollte nicht ohne ein klares Publikum stattfinden
A) nur 1
B) 2 nur
C) Keine der oben genannten
D) Beides
5. Welche Rolle oder Funktion ist für die Überwachung von Aktivitäten und Ereignissen in der IT-Infrastruktur verantwortlich?
A) Incident Management
B) Kapazitätsverwaltung
C) Service Level Management
D) IT-Betriebsmanagement
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
