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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources - Sustainability and environmental impact |
| Topic 2: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| Topic 3: HP Supplies Portfolio | 30% | - HP specialty media and paper - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP JetIntelligence and ink technologies |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages |
HP Selling HP Supplies 2020 Sample Questions:
1. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
A) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
B) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
C) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
D) Use a search engine to show how other HP customers have maintained their sustainability service levels.
2. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
B) Original HP cartridges yield more than twice the number of customer-ready prints.
C) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
D) Original HP cartridges produce prints that are 33% more smear-proof.
3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
C) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
D) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
4. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
A) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
B) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
C) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
D) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A |


