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Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication Manager | - Call routing and feature configuration - User administration and endpoints |
| System Manager | - System configuration and management - Security and user provisioning |
| Messaging and Unified Communications | - UC application integration concepts - Voicemail and messaging integration |
| Session Manager | - Integration with enterprise telephony services - SIP routing and session handling |
| Avaya Aura Core Architecture | - Core services and communication flows - System architecture and components overview |
| Troubleshooting and Maintenance | - Fault isolation and diagnostic tools - System monitoring and performance analysis |
Avaya Aura® Core Components Support Certified Sample Questions:
1. Where can you access Product Change Notifications (PCNs), Documentation, Knowledge-based articles, and make Parts/Service requests?
A) avaya-learnintj.com
B) support.avaya.com
C) avaya.com
D) pids.avaya.com
E) support.avaya.org
2. Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?
A) start certmanager -f
B) displaycertificates
C) tlscertmanage
D) viewcerts
E) show certs
3. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?
A) Problem Statement
B) Knowledge Management
C) Cause
D) Troubleshooting steps taken
E) Problem Clarification
F) Details/Findings
4. In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?
A) Discipline 5 - Choose and Verify Corrective Actions
B) Discipline 1 - Establish the Team
C) Discipline 3 - Develop Interim Containment Actions
D) Discipline 4 - Determine Root Cause
E) Discipline 2 - Describe the Problem
5. Which critical Avaya Aura Communication Manager (CM) information can be obtained from the ECS log located in the /var/log/ecs directory? (Choose all that apply.)
A) Denial events
B) Capacity and certificate status
C) Alarms and errors
D) Licensing status
E) Status of System Manager
F) A log of system restarts
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,B,E | Question # 4 Answer: C | Question # 5 Answer: C,F |


