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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Deployment and Integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Work Assignment
- B. Dialogue Designer
- C. Co-browse
- D. Context Store
Correct Answer: C 🗳️
The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?
- A. AACC 7 Base System and Voice ASIPP package
- B. AACC Multimedia ASIPP package
- C. AACC 7 Outbound ASIPP package
- D. AACC 7 Resilience (High Availability) ASIPP package
Correct Answer: D 🗳️
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
- A. 4450
- B. 550
- C. 1100
- D. 2200
Correct Answer: A 🗳️
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya IX™ Workspaces
- C. Avaya IX™ Workforce Engagement
- D. Avaya Control Manager
Correct Answer: A 🗳️
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Quality Monitoring package
- B. Automated Quality Monitoring package
- C. Workforce Management package
- D. Workforce Optimization package
Correct Answer: A 🗳️
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