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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications - Voicemail and unified messaging design |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation - System sizing and capacity planning |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
Avaya Midsize Solution Design Sample Questions:
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. IP Office Web Client
- B. Avaya IX Workplace Web Client
- C. Avaya one-X Mobile Preferred
- D. Avaya Communicator for Web
Correct Answer: C,D 🗳️
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT Is voice only and the chance of hacking Is minimal,
- B. DECT supports longer distances than Wi-Fi.
- C. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- D. WiFi provides voice and data access for users.
Correct Answer: A 🗳️
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. After the mobile device rings an administer-able number of rings.
- C. When the mobile device loses contact with the IP Office In the cloud data center
- D. When simultaneous mode for the IP Office user is not available
Correct Answer: B 🗳️
Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
- A. It adds Avaya IX Workplace Client functionality to the Outlook window.
- B. it adds Outlook access to the one-X Portal desktop.
- C. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
- D. it adds a subset of one-X Portal functionality to the Outlook window.
Correct Answer: B 🗳️
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
- A. Expansion IP500 V2
- B. Linux servers
- C. SCN IP500 V2
- D. CentOS servers
Correct Answer: B 🗳️
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