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Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?

A) Avaya Agent Desktop
B) one-X-Agent
C) Avaya Communicator
D) Anzeige des Agenten-Desktops

2. Welche Aussage darüber, was Benutzer tun können, ist in Avaya Spaces auf der Basisebene des Kontos richtig?

A) Sie können direkte Online-Videoanrufe führen, aber keine Videokonferenzen.
B) Sie können Online-Sprachkonferenzen mit maximal 15 Teilnehmern veranstalten.
C) Sie können Online-Videokonferenzen mit maximal 15 Teilnehmern veranstalten.
D) Sie können Online-Videokonferenzen mit maximal 5 Teilnehmern veranstalten.

3. Welche Funktion wird für Avaya Equinox Meetings Online zusätzlich zu den Kapazitätsunterschieden nur in Pro VMR angeboten?

A) Live-Übertragung für 750 Zuschauer
B) Aufnahme und Wiedergabe
C) Videoraumsysteme als Teilnehmer
D) Webbrowser-Konnektivität

4. Siehe Szenario: IT-FAC.

Mit ihrem neuen IP Office beschließen Sie, den mobilen Benutzern Twinning vorzuschlagen. Um externe Anrufe von IP Office zu diesen mobilen Benutzern, lokal oder extern, zu verdoppeln, sind zwei Amtsleitungen erforderlich; eingehend und ausgehend. Zur Unterstützung von 10 gleichzeitigen Anrufen sind 20 Amtsleitungen erforderlich.
Welche anderen Designaspekte müssen neben der Anzahl der für die Weiterleitung von Anrufen erforderlichen Amtsleitungen berücksichtigt werden?

A) Die ankommende und abgehende Amtsleitung muss digital sein.
B) Die ankommende Amtsleitung kann analog oder digital sein und die abgehende Amtsleitung muss digital sein.
C) Die ankommende Amtsleitung muss digital sein und die abgehende kann analog oder digital sein.
D) Die ankommende und abgehende Amtsleitung kann analog oder digital sein.

5. Woher werden in Avaya Contact Center Select Social-Media-Daten in den Agenten-Desktop geladen?

A) Die Communication Control Toolkit-Datenbank
B) Die Contact Center Manager-Verwaltungsdatenbank
C) Die Contact Center Manager Server-Datenbank
D) Die Contact Center Multimedia-Datenbank

Solutions: