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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Deployment | - Backup and recovery procedures - Deployment best practices - Integration with SIP, IVR, and external systems |
| System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
| Proactive Outreach Manager (POM) Implementation | - Outbound dialing strategies and rules - Campaign setup and management - POM installation and configuration |
| Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Media processing and call flow basics - Integration with Avaya Aura platform |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
- A. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
- B. Verify that the Short Message Service (SMS) server is not down.
- C. Verify that the WebLM license is not expired arid verify if you have configured the required number
- D. Verify that the Media Processing Platform (MPP) is operational
- E. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
- A. the Email Connections and the Maximum Outbound Ports
- B. the SMS and Email Connections
- C. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
- D. the Maximum Outbound Ports
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
- A. $POM_HOME/logs/PIM_Web.log log files
- B. $POM_HOME/logs/PlM_CmpDir.log* log files
- C. $POM_HOME/logs/PIM_CmpMgr.log* log files
- D. $POM_HOME/logs/CmpMgrService.out* log files
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
- A. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
- B. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
- C. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
- D. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)
- A. NTP is configured to synchronize the server's clock with a reliable time source
- B. The server has anti-virus software installed and running
- C. The server has a static IP address configured
- D. The Linux firewall is disabled
- E. The SELinux feature is set to 'Permissive' or 'Disabled'
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