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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
| Customer Discovery | 17% | - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities |
| Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Support development teams with clarification - Document lessons learned and feedback - Define and plan user acceptance testing |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
| Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships |
Salesforce Certified Business Analyst Sample Questions:
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
- A. Create a data dictionary, write end user documentation, and review test scripts.
- B. Complete testing, build training materials, and elicit requirements for the next iteration.
- C. Gather business requirements; create process maps, and write user stories.
Correct Answer: C 🗳️
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Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A. The UAT should have been performed by customers who are familiar with the products.
- B. The UAT should have been performed with both peak load and average load simulation.
- C. The AT should have been performed with enough time to resolve bugs in the new feature,
Correct Answer: B 🗳️
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
- A. Detailed documentation of technical solution
- B. Test scripts to validate requirements
- C. High-level description of required functionality
Correct Answer: C 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?
- A. Quality assurance testers
- B. Support agents
- C. System developers
Correct Answer: B 🗳️
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A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
- A. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
- B. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
- C. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.
Correct Answer: A 🗳️
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