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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Flow & Routing Design | 22% | - Scripting and routing logic - Courtesy Callback and queuing - Inbound call flow design - Integration with CVP and gateways |
| Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
| Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CUCM design considerations for UCCE - CTI Manager and device integration |
| Post-Deployment & Sizing Tools | 10% | - Cisco UCCE Sizing Tool usage - Validation and documentation |
| Advanced Features & Special Design Considerations | 15% | - Mobile Agent and Remote Agent design - Virtualization and consolidated design - Security and network infrastructure - Outbound Option and SIP Dialer |
| UCCE Architecture & Component Design | 23% | - High availability and redundancy - Deployment models: PCCE, UCCE, Hosted - Router, Logger, PG, VRU, and HDS design - Sizing and capacity planning |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?
A) number of call and ECC variables
B) busy hour call attempts
C) percentage of calls queued
D) number of agents
2. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)
A) Both sides will go active.
B) The Call Router Side B will stay active, while the Call Router Side A will go idle.
C) The Call Router Side A will stay active, while Call Router Side B will go idle.
D) The system will operate as it did prior to failure.
E) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
3. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)
A) Regions define the maximum bandwidth allowed per call.
B) Locations define the maximum bandwidth allowed per call.
C) Regions define the maximum bandwidth allowed per all calls to and from locations.
D) Locations define the maximum bandwidth allowed per all calls to and from locations.
4. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?
A) by using KPML and does require additional MTP resources
B) by DTMF using KPML and does not require additional MTP resources
C) by using RFC 2833 and does not require additional MTP resources
D) by using RFC 2833 and does require additional MTP resources
5. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)
A) preview
B) predictive
C) call-by-call
D) nailed-up
E) progressive
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,E | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: C,D |


