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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?

A) Implement a data enrichment package from AppExchange.
B) Utilize Sales Engagement to add an External ID to the data.
C) Download the Data Quality Analysis Dashboard from AppExchange.

2. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?

A) Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
B) Install an AppExchange package to convert leads via the Salesforce mobile app.
C) Create a Global Action to convert leads via the Salesforce mobile app.

3. Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.
What should the consultant validate when troubleshooting the issue?

A) Picklist values are included in only one rule entry.
B) A new web-to-lead form needs to be created to reflect the new picklist values.
C) The picklist values are part of Lead assignment rule criteria.

4. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A) Re-define the sales process.
B) Run training in a sandbox environment.
C) Establish goals and key metrics.

5. A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals.
What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?

A) Create a Sales Engagement report.
B) Enable Sales Forecasting.
C) Customize Sales Path.

Solutions: