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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings |
| Topic 3: Implementation Strategies | 15% | - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements |
| Topic 4: Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
| Topic 5: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Topic 6: Consulting Practices | 14% | - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle |
Salesforce Certified Sales Cloud Consultant Sample Questions:
The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view. What is a consideration when using the Kanban view?
- A. It can show roll-up summary fields for Currency fields.
- B. It can summarize records by Currency fields.
- C. It can display up to 10 fields per card.
Correct Answer: B 🗳️
Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information. Which functionality should the consultant apply to ensure that the main fields are populated?
- A. Screen flows
- B. Required fields
- C. Path with key fields
Correct Answer: B 🗳️
It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption. What should the consultant do first?
- A. Use Duplicate Rules to identify and report data quality issues.
- B. Create a data management plan and a data quality dashboard.
- C. Install and configure a data cleansing app from AppExchange.
Correct Answer: B 🗳️
Cloud Kicks wants sales reps to see product recommendations and next-best-action suggestions based on historical opportunity data using AI. What should the consultant recommend?
- A. Einstein Opportunity Scoring and Einstein Recommendations
- B. A custom report
- C. Static dashboards
Correct Answer: A 🗳️
During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project. Which best practice should the consultant use to refocus the meeting and stay on topic?
- A. Invite only the subject matter experts to subsequent workshops.
- B. Remind the team of the purpose and scope of this project.
- C. Incorporate the new ideas into the solution design.
Correct Answer: B 🗳️
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