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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills |
| Topic 4: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 5: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 6: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 7: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Topic 8: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
A) 25 contractors100 contractors
B) 25 contractors75 contractors25 contractors
C) 100 contractors100 contractors
2. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
A) A single Milestone can be added to both Case and Work Order Entitlement Processes.
B) Milestones for Work Orders can be configured in Setup.
C) An Entitlement Process must be applied to both Cases and Work Orders.
D) A new Entitlement Process requires selecting a single Entitlement Process Type.
E) Milestones for Work Orders can be set up from the metadata API.
3. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
A) Set the individual Technicians as Capacity-Based Service Resources.
B) Create the individual Technicians as Service Crew Members.
C) Set the Contractor Manager as a Capacity-Based Service Resource.
D) Create the Contractor Manager as a Crew Service Resource.
4. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
A) The Products Consumed section on the Work Order
B) The Product Item Transactions Related List on the Product Item
C) The Work Order Line Item associated with the completed Work Order
D) The Product Request Line Item associated with the Product
5. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
A) Create a Work Order Line Item and a Product request line item.
B) Create a Shipment and a Productrequest line item.
C) Create a Product Consumed and a Produc request line item.
D) Create a Product Request and a Product request line item.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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