Salesforce Certified Business Analyst - BA-201 certification

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A) Create a data dictionary, write end user documentation, and review test scripts.
B) Complete testing, build training materials, and elicit requirements for the next iteration.
C) Gather business requirements; create process maps, and write user stories.

2. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

A) The UAT should have been performed by customers who are familiar with the products.
B) The UAT should have been performed with both peak load and average load simulation.
C) The AT should have been performed with enough time to resolve bugs in the new feature,

3. Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?

A) Detailed documentation of technical solution
B) Test scripts to validate requirements
C) High-level description of required functionality

4. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) Quality assurance testers
B) Support agents
C) System developers

5. A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?

A) It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
B) It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
C) It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.

Solutions: