Salesforce Certified Agentforce Specialist - AI-201 certification

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

A. General FAQ topic and Answers Questions with Knowledge Action.
B. General CRM topic and Answers Questions with LLM Action.
C. General Q&A topic and Knowledge Article Answers action.

Question 2

Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A. Find Similar Deals
B. Create Close Plan
C. Create Account Plan

Question 3

Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?

A. Number of conversations
B. Task success and resolution rate
C. Prompt length
D. Model response time

Question 4

Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?

A. Live Agent
B. Route Work Action
C. Messaging

Question 5

In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?

A. Temperature, Top-k sampling, Presence Penalty
B. Temperature, Frequency Penalty, Presence Penalty
C. Temperature, Frequency Penalty, Output Tokens

Solutions: