Salesforce Process Automation Accredited Professional - AP-221 certification

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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. The Salesforce Admin needs to automate a process that sends an approval request to the VP of Sales for any account record that changes from Prospect to New Customer. What process automation capabilities would the Admin use to meet this requirement?

A) Use an Apex Trigger to change the Account field value from "Prospect" to "Customer" and email the Account Owner as a reminder to get an approval from their Manager.
B) Use a Record-Triggered Flow to change the Account field value from "Prospect" to "Customer" and email the Account Owner.
C) Use a Flow to update the field and trigger an Approval Process to notify the VP of Sales.
D) Use a Process to monitor the changed field value on the Account object from "Prospect" to "Customer" and an action to submit the record to an Approval Process.

2. Which three conditions need to be met in order for an Administrator to delete a flow version installed from a package without uninstalling the package?

A) The flow version is inactive.
B) The flow version isn't the latest version of the flow installed in the org.
C) The flow version doesn't have any associated paused flow interviews.
D) The flow version is deprecated in the org.
E) The flow version has no scheduled actions that are currently live or running.

3. Which three use cases can be supported by inspecting conditions using a Decision element?

A) Find a Matching Record
B) Get Record
C) Match Record
D) Find Record

4. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When a customer calls and wants to confirm an account balance, the service agent can look it up.
B) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
C) When a customer wants to locate a branch near their home, the agent locates a nearby office.
D) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

5. What are three basic building blocks of Salesforce Flow?

A) Connector
B) Element
C) Resource
D) Variables
E) Constants

Solutions: