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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
B) Help the customer download Messages from the Mac App Store.
C) Select the iMessage check box in System Preferences > iCloud
D) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.

2. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

3. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
B) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
C) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
D) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.

4. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) Martin should use System Preferences > iCloud then select only the desired features.
B) Martin should use third party software since iCloud features cannot be customized.
C) Sign in at iCloud .com, click on Options then select only the desired features.
D) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.

5. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Open the Disk Utility, choose the startup disk and repair disk permissions.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
D) Delete then reinstall the VoIP application.

Solutions: