Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 certification

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B) Make them available to external users by giving them access to the internal "My Knowledge" page.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available to employees and agents via My Knowledge.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.

2. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
D) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

3. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B) Adjust the inbound message filters.
C) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D) Adjust permissions on all customer's profiles.

4. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It allows edits to dashboard pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.

5. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that Allow Duplicate is selected on the product item.
C) Validate that the product item is active and published.
D) Verify that Eligible for Service is selected on the product item.

Solutions: