Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21 certification

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) system administrator approval
B) a single "publish" action to complete the task
C) nothing (DCS applications are always available to all users.)
D) moving the application to Staging and subsequently to Production status

2. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that AllowDuplicate is selected on the product item.
C) Validate that the product item is active and published.
D) Verify that Eligible for Service is selected on the product item.

3. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C) not be able to preview your application before you publish it
D) have to contact Oracle Support for the permission to deploy your custom DCS application

4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The batch job for recommendations has not been executed.
E) The profile CSO_ENABLE_SVC_KMHOME is set to Y.

5. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Add fields from the advanced search functionality.
B) Create a new search through the application composer.
C) Create several personalized searches and create them to each other.
D) Grant the agent Administrator permissions to addnew search filters.

Solutions: