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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Understand the improvement of operations management | - Analyse quality management and improvement
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
CIPS Operations Management Sample Questions:
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
- A. reactive
- B. preventative
- C. condition-based maintenance
- D. run to breakdown
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The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?
- A. yes- these individual objectives will collectively make up the corporate objectives
- B. yes- the most important objectives from each department will be selected to create the corporate objectives
- C. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
- D. no- the corporate objectives are set first
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Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout
Which of the following will you put into box 8?
- A. cell layout
- B. functional layout
- C. fixed-position layout
- D. product layout
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In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?
- A. staff proactively checking products for defects
- B. regular feedback loops from customers
- C. a steering committee
- D. proactive maintenance of equipment
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A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?
- A. Within the first year
- B. between 1-2 years
- C. between 5-6 years
- D. between 2-5 years
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