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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Support | 25% | - Call flow and connectivity problems - Common installation issues - Error diagnosis and resolution - Performance optimization |
| Administration and Maintenance | 25% | - System monitoring and logs - User and agent management - Backup and restore procedures - Software updates and patches |
| System Overview and Architecture | 20% | - Symposium Express 4.2 components - Network and telephony integration - Hardware and software requirements |
| Installation and Configuration | 30% | - Basic call center configuration - Licensing and activation - Server installation and setup - Database configuration |
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