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Microsoft MB-240 Practice Test Questions, Microsoft MB-240 Exam Practice Test Questions
Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.
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Microsoft MB-240: Requirements
The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.
This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Configure IoT integrations and alerts |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Set up and configure customer assets - Implement security roles and field service settings - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Process work order inspections and recommendations - Handle work order incidents and resolutions - Manage work order reporting and analytics - Manage work order products, services, and notes - Configure work order lifecycle and statuses |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Schedule work orders using various methods - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements |
