Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF certification

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What is part of the service desk agent role?

A) Ensuring the workload balance between the service desk activities and involvement in other practices
B) Creating and maintaining a healthy work culture
C) Triaging user queries end taking appropriate action
D) Planning the capacity and performance of the service desk team

2. What competency is the MOST important when performing the activity 'event logging'?

A) Methods and techniques expert
B) Leader
C) Coordinator/communicator
D) Technical expert

3. What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

A) Incident detection
B) Incident resolution
C) Incident classification
D) Incident diagnosis

4. What is the MOST important reason for integrating monitoring with incident management?

A) To reduce visibility of services
B) To increase infrastructure spending
C) To eliminate user reporting
D) To accelerate response to service issues

5. A monitoring tool reports that a critical business service is unavailable, but users have not yet reported any issues. What should support teams do?

A) Convert the event into a service request
B) Ignore automated alerts
C) Wait for user confirmation
D) Initiate investigation and response procedures immediately

Solutions: