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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 既知のエラーとは何ですか?

A) 原因と回避策が特定された問題
B) 対応できない問題
C) 解決された問題
D) 解決が判明している重大インシデント

2. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) 可用性管理
B) 問題管理
C) ITサービス継続管理
D) インシデント管理

3. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 人事部門が利用できる予算
B) 競合他社の工程管理システム
C) プロセス文書を更新する時期
D) 自社が定める基準

4. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 機能
B) タイムライン
C) 期待される結果
D) 統計的サポート

5. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) セキュリティ管理
B) サービスデスク
C) リリース管理
D) 変更管理

Solutions: