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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) #450 783-2223
B) 450.783.2223
C) +1-450-783-2223
D) (450) 783-2223
E) [450) 783-2223

2. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Quality Management license
B) Webex Connect Platform
C) Webex Workforce Optimization (WFO)
D) Custom Connectors to Conversation Intelligence platforms
E) Calabrio ONE solution

3. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Bridged Transfer node
B) Blind Transfer node
C) HTTP Request node
D) GoTo node

4. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) Regional media storage policies
B) SRST failover mode
C) QoS DSCP rewriting
D) Local survivability gateway

5. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) queue that has skills
B) Interactive Voice Response using the Script Editor
C) softphone of the agent registered in Webex Contact Center
D) DNIS entries in Flow Designer
E) queue that has teams

Solutions: