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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Requirements and Alignment | - Gathering Customer Storage Use Cases - Aligning Solutions to Customer Needs |
| Sales Skills and Solution Positioning | - Competitive Differentiation - Consultative Selling Approach - TCO/ROI Fundamentals - Feature/Benefit Articulation |
| IBM Enterprise Storage Product Knowledge | - IBM Flash and Hybrid Storage Solutions - IBM Spectrum Storage Suite - IBM SAN Volume Controller - Software-Defined Storage Concepts |
IBM Enterprise Storage Sales V4 Sample Questions:
Question 1
A customer has heard that there could be issues with Easy Tier that will cause hot spots to occur with a given tier of disk. The customer already has hot spot concerns and desires a solution that will minimize those concerns.
Which new feature in Release 7.3 will minimize this concern?
A. Balancing
B. Limiting
C. External virtualization
D. Three tier support
Question 2
A customer has a TS3500 tape library with two expansion frames. Today, the library has ten (10) LTO-2 drives and only 100 tape cartridge slots available. With the LTO-2 drives, a one week rotation would typically utilize 80 tape cartridges. The customer is adding 500 LTO-2 cartridges per year. The cost of maintenance on the LTO-2 drives is getting expensive.
What should you recommend to this customer?
A. Replace all LTO-2 drives with LTO-5 drives immediately
B. Add an expansion frame with six LTO-6 drives and 400 LTO-6 cartridges
C. Add two LTO-6 drives and 80 LTO-6 cartridges to start
D. Replace all LTO-2 drives with LTO-6 drives immediately
Question 3
A customer has several different storage systems from different vendors all connected on a storage area network. All arrays are at least 80% utilized, and the customer needs additional capacity. Rack space and power are very limited.
Which concept should a sales specialist emphasize to convince the customer to purchase IBM Spectrum Virtualize?
A. Virtualization
B. Deduplication
C. Block and file I/O
D. Compression
Question 4
A customer plans to replace its storage infrastructure which supports Oracle databases and a server farm based on VMware by a storage grid architecture. A business partner sales specialist proposes two XIV Storage Systems with 486 TB of usable capacity and implementation services.
Which IBM storage approach should be used to migrate the applications' data at lowest cost?
A. Use the native migration facility
B. Migrate the data using IBM Lab Services
C. Utilize SVC as a migration tool
D. Use host resources to migrate the data using LVM
Question 5
Which IBM enterprise storage system supports NDMP backups?
A. IBM Spectrum Virtualize
B. DS8870
C. SONAS
D. XIV
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |


