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Facebook 600-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Community Engagement and Moderation | 20% | - Manage violations and enforce rules consistently - Onboard and welcome new members - Moderate discussions and resolve conflicts - Foster interaction and meaningful connections |
| Topic 2: Community Foundation | 20% | - Select appropriate Meta platforms (Groups, Pages, Instagram) - Apply Meta Community Standards and policies - Define community mission, goals, and success metrics - Establish community guidelines and rules |
| Topic 3: Measurement and Analytics | 15% | - Use Meta Insights and analytics tools - Track key performance indicators - Identify opportunities for growth and monetization - Interpret data to improve strategy |
| Topic 4: Community Strategy | 25% | - Design community structure and governance - Plan for community lifecycle stages - Build operational workflows and admin roles - Scale community effectively |
| Topic 5: Content Strategy | 20% | - Use events, live video, and interactive formats - Curate and moderate content quality - Adapt content for member segments - Develop engaging content aligned with community goals |
Facebook Certified Community Manager Sample Questions:
1. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?
A) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
B) Make the team's Facebook Page an admin of the group
C) Enter a list of potentially offending keywords into the moderation tool
D) Create a joint moderation account with the name of the group
2. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)
A) Invite the community to submit their success stories so they can be shared with the national committee
B) Monitor sentiment across digital channels within the organization's area of focus
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Initiate a petition against the proposed closure and ask community members to circulate it widely
3. A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?
A) Review briefs from internal stakeholders outlining key messaging, details and targets
B) Research competitors and replicate popular creative tactics that perform well for them
C) Prioritize the content from the department that is the most polished and ready to post
D) Review previous post results and reuse the content that performed best
4. The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)
A) Message every member of the community individually to ask them to engage more
B) Highlight the top engaging contributors in regular announcements to the community
C) Revise the content calendar to focus on member engagement tools
D) Survey the community and reposition the content in line with their feedback
E) Remove members who have not posted or commented in the last month
5. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?
A) Delete the comments and ban the community member from the Page
B) Call the local authorities immediately to report the threat
C) Raise the issue to the most relevant point of contact internally
D) Open a conversation with the community member and discuss their concerns
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: B,C,D | Question # 5 Answer: C |


