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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning | 6% | - Territory and route management
|
| Integrations | 6% | - System connectivity
|
| Data Setup | 36% | - Security and access
|
| Visit Execution | 36% | - Automation and validation
|
| Analytics | 6% | - Reporting and KPIs
|
| Platform | 10% | - Core platform configuration
|
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which of the following represent the three ways of performing a promotion check during an in-store visit?
A) Individual product, Product Coupons, and Volume Promotion
B) Unit Promotion, Product Category, and Product Coupons
C) General Promotion, Individual Product, and Product Category
D) Clearance Promotion, Volume Promotion, and Product Coupons
2. Northern Trail Outfitters(NTO) places a high value on understanding how their end capes are performing. What should be recommended to NTO to ensure they can capture this data?
A) Make a separate set of KPIs specifically for capturing the endcap In-Store Location
B) Make a Custom object for In-Store location on the Retail Store Object to capture KPIs
C) Make In-Store Locations as a record page on the In-Store Location Object to capture the KPIs
D) Make In-Store locations as a record type on the Retail Store Object to capture the KPIs
3. United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
A) Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
B) Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
C) Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
D) Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
4. Which three statements are Correct about Store Products?
A) Store Products are automatically When shipment related tasks are completed
B) Store products are required for Promotion check task to work
C) Store Products are required to search and scan functionality in the Inventory Check Task
D) Store Products are required for Inventory Check Task to work
E) Store Products drive the order capture functionality.
5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?
A) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.
B) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
C) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,C,D | Question # 5 Answer: A,C |


