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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

2. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

3. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Customizations using CPQ Hooks
B) Promotions
C) Discounts.
D) Adjustment using Context rules

4. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Service Continuity
C) Supported by digital commerce API
D) Customer can choose their plan from all pricing books.
E) Migrating in/out from bundle offer

5. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Service Account
D) Contract Line Item

Solutions: